Privacy Policy

We may collect information that you provide directly to us, including:

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• Name

• Mailing or service address

• Email address

• Telephone number

• Emergency contact information

• Pet names, breeds, ages, medical or behavioral information, care instructions, and other information necessary to provide pet care

• Veterinarian information

• Home access and service-related instructions

• Requested service dates and scheduling information

• Information submitted through contact forms, employment applications, or other website forms

• Communications between you and The Pawfessionals

• Billing, transaction, and payment-related information

• Other information you voluntarily provide to us

Clients may provide additional information through our client portal or other systems used to manage pet care services.

When you visit our website, certain information may be collected automatically, including:

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• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or source

• Approximate geographic location

• Date and time of visits

• Website interactions

We may collect this information through cookies, analytics tools, pixels, or similar technologies.

We may use personal information to:

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• Respond to inquiries and service requests

• Create and maintain client accounts

• Schedule and provide pet care services

• Communicate with clients regarding their pets and scheduled services

• Send service confirmations, reminders, updates, photographs, invoices, and other account-related communications

• Process and maintain payment and transaction records

• Coordinate care with assigned pet sitters, dog walkers, staff members, veterinarians, groomers, or other service providers when authorized or reasonably necessary

• Provide customer support

• Maintain accurate pet care and client records

• Improve our website, services, and customer experience

• Protect our clients, pets, employees, contractors, business, and website

• Prevent fraud or misuse of our services

• Comply with applicable laws and legal obligations

• Send promotional or informational communications when permitted by law

We use personal information only for legitimate business purposes and as otherwise described in this Privacy Policy.

The Pawfessionals uses a client management platform to help manage scheduling, pet care information, invoices, and communications.

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Our primary method of communicating with active clients regarding pet care and scheduled services is the conversation feed within our client portal. Depending on the client’s settings and the functionality of the platform, these communications may also be delivered by email and/or text message.

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Information entered into the client portal may be processed and stored by the third-party provider operating that platform and is also subject to that provider’s applicable privacy and security practices.

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Clients are responsible for keeping their contact information and pet care information current.

If you provide your mobile telephone number, The Pawfessionals may use it to communicate with you regarding inquiries, account matters, scheduled services, pet care updates, reminders, and other communications related to our services.

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Where required, we will obtain appropriate consent before sending marketing or promotional text messages.

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Mobile information, SMS opt-in data, and consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

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We may share information with service providers that assist us in delivering text messages and other communications, but only as necessary to provide those services on our behalf.

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Message and data rates may apply. Message frequency may vary.

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You may opt out of promotional SMS communications by replying STOP to an applicable text message. You may reply HELP for assistance where supported.

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Opting out of promotional text messages does not necessarily prevent us from contacting you through other channels or from sending communications that are necessary to administer requested or ongoing pet care services where permitted by law.

We may communicate with you by email regarding inquiries, scheduled services, account information, invoices, pet care, company information, and other matters related to your relationship with The Pawfessionals.

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If you receive promotional email communications from us, you may unsubscribe using the instructions provided in the communication or by contacting us.

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Service-related and transactional communications may continue when necessary to administer your account or provide requested services.

Payments may be processed through third-party payment providers or financial services.

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The Pawfessionals does not necessarily receive or store complete bank account, debit card, or credit card information when a payment is processed through a third-party provider. Information provided directly to a payment provider is subject to that provider’s privacy and security practices.

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We may retain transaction information necessary for accounting, invoicing, recordkeeping, dispute resolution, and legal compliance.

We do not sell your personal information.

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We may disclose personal information when reasonably necessary to operate our business or provide requested services, including to:

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• Employees, pet sitters, dog walkers, and authorized contractors

• Client management and scheduling platforms

• Website hosting and technology providers

• Communications providers

• Payment processors and financial service providers

• Analytics and website performance providers

• Professional advisers, such as accountants, attorneys, or insurers

• Veterinarians, groomers, residential communities, building personnel, or other parties when necessary or authorized to coordinate requested pet care

We may also disclose information when required by law, subpoena, court order, governmental request, or when we reasonably believe disclosure is necessary to protect the safety, rights, or property of The Pawfessionals, our clients, pets in our care, our personnel, or others.

If our business or assets are involved in a merger, acquisition, reorganization, financing, or sale, information may be transferred as part of that transaction subject to applicable law.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, measure traffic, and improve website performance.

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We may use third-party analytics services to understand how visitors interact with our website. These providers may collect information such as IP address, device information, browser information, pages visited, and interactions with the website.

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You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

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Where required by applicable law, additional choices or consent mechanisms may be provided for certain cookies or tracking technologies.

Our website and services may contain links to or integrate with third-party websites, applications, client management platforms, payment services, social networks, mapping services, or other external services.

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When you interact directly with a third party, that party’s privacy policy and terms govern its collection and use of your information.

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The Pawfessionals is not responsible for the privacy practices, security, or content of third-party websites or services.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should use reasonable care when transmitting sensitive information electronically.

We retain personal information for as long as reasonably necessary to:

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• Provide services

• Maintain client and pet care records

• Manage our business relationship with you

• Maintain accounting and transaction records

• Resolve disputes

• Enforce agreements

• Meet insurance, tax, legal, and regulatory requirements

• Protect legitimate business interests

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the ability to request:

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• Access to certain personal information we maintain about you

• Correction of inaccurate information

• Deletion of certain information

• Information about how personal information is used or disclosed

• Withdrawal of certain previously provided consent

• Opt-out from certain marketing communications

These rights are subject to applicable legal exceptions. For example, we may need to retain certain information for accounting, legal compliance, fraud prevention, dispute resolution, or legitimate business purposes.

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We will not discriminate against you for exercising privacy rights provided by applicable law.

The Pawfessionals may provide services to clients in New York City. Personal information relating to New York clients and website visitors will be handled in accordance with applicable federal, state, and local privacy and consumer protection requirements.

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If applicable law provides you with specific rights regarding your personal information, you may contact us using the method provided below.

The Pawfessionals is based in Dallas, Texas. Texas residents may have privacy rights under applicable Texas law, subject to statutory applicability requirements and exceptions.

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Where applicable, requests concerning access, correction, deletion, or other privacy rights may be submitted using the method provided below.

Our website and pet care services are intended for adults and are not directed toward children under 13.

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We do not knowingly collect personal information online directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

If you apply for employment or a pet care position with The Pawfessionals, we may collect information such as your name, contact information, employment history, availability, qualifications, references, and other information you submit during the application and hiring process.

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Applicant information may be used to evaluate candidates, communicate with applicants, conduct appropriate screening, maintain hiring records, and comply with legal obligations.

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Submitting an application does not create an employment relationship.

We may update this Privacy Policy periodically to reflect changes to our business practices, website, technology, services, or applicable laws.

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When the policy is updated, we will revise the effective date displayed at the top of this page. Material changes may also be communicated through other reasonable means when appropriate or required by law.

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We encourage visitors and clients to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a request concerning your personal information, please visit our Contact Us page.