​

For the safety and well-being of your cat, The Pawfessionals requires at least one visit every other day while you're away. Some cats may benefit from daily or more frequent visits depending on their age, health, feeding schedule, medications, or individual needs. We'll work with you to determine the visit schedule that's most appropriate for your cat.

That's perfectly normal for some cats, especially when their family is away. We won't force interaction with a cat who prefers some space. Your sitter will follow your cat's normal routine, provide their scheduled care, and give them the opportunity to interact on their own terms.

The Pawfessionals provides professional pet care throughout select neighborhoods in Dallas. Because availability can vary by location and service, visit our Service Areas page to see our current coverage.

View Our Service Areas →

Medication can often be included when appropriate and when clear written instructions are provided. We do not diagnose conditions or prescribe treatment. Pets with an acute illness or uncontrolled condition may need to be boarded with a veterinarian rather than cared for through our regular services.

We can often care for pets with medical or special-care needs when their condition is stable and their care can be performed safely. Before confirming service, we’ll review the pet’s health, mobility, medications, written instructions, and required routine. We cannot provide regular pet-sitting services for acutely ill pets or pets with uncontrolled conditions; those pets must be cared for or boarded by a veterinarian.

We prioritize consistency and make every effort to have the same pet care professional care for your pets whenever possible. Having a professional team also means we can provide qualified backup when your regular sitter or walker is unavailable.

Yes. After each visit, you'll receive a Time To Pet visit report with photos and an update about how your pet is doing, giving you an easy way to stay connected while you're away.

Learn About the Time To Pet App →

If your pet becomes ill or is injured, we will make every reasonable effort to contact you or your emergency contact. When necessary, The Pawfessionals is authorized to transport your pet to the designated veterinarian or an emergency clinic and act in the pet’s best interest. The Client Agreement contains the applicable emergency-care charges and the client’s responsibility for veterinary, transportation, and additional-care costs..

We'll guide you through the process from the beginning. After creating your account, we'll learn about your pets, their routines, care instructions, and any special needs during your complimentary Meet & Greet. Once services begin, you'll receive detailed visit reports and updates so you always know how your pets are doing.

Create Your Client Profile →

All applicable policies, procedures, fees, cancellation terms, and other important service information are provided in your Client Agreement and any service-specific agreements or addenda. We encourage clients to review these documents carefully, as they contain the terms that apply to your services.