Terms of Service

The Pawfessionals provides professional pet care services, which may include dog walking, pet sitting, cat care, boarding, pet transportation, senior living pet care, and other pet-related services.

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Services offered, service areas, pricing, availability, eligibility requirements, and other details may vary by location and may change from time to time.

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Information presented on our website is intended to provide general information about The Pawfessionals and the services we may offer. Website content does not guarantee that a particular service will be available to a particular client, pet, address, date, or location.

You may use our website only for lawful purposes and in accordance with these Terms.

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You agree not to:

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• Use the website in violation of any applicable law or regulation

• Attempt to gain unauthorized access to the website, its systems, accounts, or networks

• Interfere with or disrupt the operation or security of the website

• Introduce viruses, malicious code, automated attacks, or other harmful technologies

• Use automated systems to scrape, copy, extract, or collect website content without authorization

• Impersonate another person or misrepresent your identity or relationship with another person or organization

• Submit false, fraudulent, misleading, or unlawful information

• Use website content or functionality in a manner that infringes the rights of The Pawfessionals or another party

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

Our website and pet care services are intended for adults.

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By submitting a service request, creating or using a client account, or entering into an agreement for pet care services, you represent that you have the legal capacity and authority to do so.

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If you are arranging services for a pet, residence, or account belonging to another person, you represent that you have appropriate authorization to provide the relevant information and make the request.

Submitting a contact form, service request, registration, scheduling request, or other inquiry through our website does not guarantee service or create a confirmed pet care reservation.

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Service is subject to factors that may include:

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• Staff and sitter availability

• Geographic service area

• Scheduling

• Type of service requested

• Pet care requirements

• Access arrangements

• Safety considerations

• Completion of required client and pet information

• Acceptance of applicable service agreements or policies

• Payment requirements

• Other operational considerations

A service is considered scheduled only after it has been accepted and confirmed through the applicable process used by The Pawfessionals.

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We reserve the right to accept or decline service requests when permitted by law.

Actual pet care services are governed by the applicable service agreement, client policies, scheduling terms, cancellation policies, payment requirements, and other terms provided to clients by The Pawfessionals.

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Those service-specific terms are separate from these website Terms of Service.

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If there is a conflict between these Terms and a specific written agreement governing pet care services, the applicable service agreement will control with respect to those services.

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Clients are responsible for reviewing and complying with the service policies and agreements applicable to their scheduled services.

The Pawfessionals may provide clients with access to a third-party client management platform or client portal for functions such as:

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• Maintaining client and pet information

• Requesting or reviewing services

• Viewing schedules

• Receiving pet care updates and photographs

• Communicating with The Pawfessionals

• Reviewing invoices and account information

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You agree to provide accurate and current information and to update your account when information changes.

You should promptly notify The Pawfessionals if you believe your account has been accessed or used without authorization.

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The availability and operation of a third-party client portal may also be governed by the terms and policies of the company providing that platform.

Accurate and current information is important to the safe and effective provision of pet care.

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Clients are responsible for providing accurate information regarding matters that may include:

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• Pet health and medical conditions

• Medications

• Behavioral concerns

• Aggression or bite history

• Feeding and care instructions

• Veterinarian information

• Emergency contacts

• Home access instructions

• Alarm or building access procedures

• Contact information

• Other information reasonably necessary to provide requested services

Clients are responsible for updating this information when circumstances change.

The Pawfessionals may rely on information supplied by clients when arranging and providing services.

Prices displayed on our website are informational and may be changed from time to time.

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Additional fees or charges may apply depending on the requested service, number of pets, timing, holidays, special circumstances, or other applicable service policies.

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The price applicable to scheduled services will be determined according to the rates, fees, and service terms in effect for those services.

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Clients are responsible for reviewing invoices and paying amounts due according to the applicable payment terms.

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Payments may be processed or transmitted using third-party financial or payment services. Use of those services may also be subject to the provider’s terms and privacy practices.

By communicating with The Pawfessionals electronically or providing contact information, you acknowledge that communications related to inquiries, accounts, and requested services may be delivered electronically where permitted by law.

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These communications may include messages through our client portal, email, and text messages.

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Our primary method of communicating with active clients regarding pet care and scheduled services is the conversation feed within our client portal. Depending on client settings and platform functionality, those communications may also be delivered by email and/or text message.

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Consent requirements and privacy practices relating to SMS communications are described in our Privacy Policy.

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Providing a telephone number does not, by itself, constitute consent to receive marketing text messages where separate consent is required by law.

We make reasonable efforts to keep information on our website accurate and current. However, website information may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

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Service descriptions, pricing, availability, photographs, policies, and other website content may be updated without prior notice.

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We reserve the right to correct errors and update website information at any time.

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If information on the website differs from information provided in a current service agreement, confirmed schedule, invoice, or direct communication from The Pawfessionals, the more specific information applicable to that service or transaction will control.

Unless otherwise indicated, the website and its content are owned by or licensed to The Pawfessionals and are protected by applicable intellectual property laws.

This may include:

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• Business names and branding

• Logos

• Website design and layout

• Written content

• Service descriptions

• Graphics and icons

• Photographs and images

• Videos

• Original materials and other website content

You may view and use the website for personal, noncommercial purposes.

You may not reproduce, republish, distribute, modify, sell, license, commercially exploit, or create derivative works from our protected website content without prior authorization, except where permitted by law.

Third-party trademarks, images, software, and other materials remain the property of their respective owners.

Our website may contain links to or integrate with third-party websites and services, including client management platforms, payment providers, mapping services, social media platforms, scheduling tools, and other external resources.

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These services are operated independently from The Pawfessionals.

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We do not control and are not responsible for the availability, content, privacy practices, security, accuracy, or terms of third-party websites or services.

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Your use of a third-party service is subject to the terms and policies of that provider.

We aim to maintain a reliable and useful website, but we do not guarantee that the website or every feature will always be available, uninterrupted, secure, or error-free.

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Website access may occasionally be interrupted because of maintenance, technical problems, internet or telecommunications failures, third-party service outages, security concerns, updates, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website features when reasonably necessary.

The website and its content are provided for general informational and business purposes.

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To the extent permitted by applicable law, the website is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

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Nothing on the website should be interpreted as veterinary, medical, legal, or other professional advice.

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Pet owners remain responsible for obtaining appropriate veterinary care and professional advice concerning the health and welfare of their pets.

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Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited.

To the fullest extent permitted by applicable law, The Pawfessionals and its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from your use of or inability to use the website.

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This limitation applies to website use and does not replace or alter liability provisions contained in an applicable pet care service agreement.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Pawfessionals and its owners, employees, representatives, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the website, your material violation of these Terms, or your infringement of the rights of another person.

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This provision does not require indemnification for conduct for which indemnification cannot lawfully be required.

These Terms are governed by the laws applicable to The Pawfessionals and its operations, without limiting any rights that may be available to consumers under mandatory laws applicable in their jurisdiction.

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We may update these Terms periodically to reflect changes to our website, services, business practices, technology, or applicable laws.

When these Terms are updated, we will revise the effective date shown at the top of this page.

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Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

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If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

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Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

If you have questions about these Terms of Service,, please visit our Contact Us page.